Return and Shipping Policies
Returns, Exchanges and Refunds
We want you to be satisfied with your purchase and will accept returns or exchanges within 30 days of your items being shipped. Merchandise must be in original condition unless and accompanied by the receipt. If an item was received damaged, please reach out to retail@pier21.ca and we will assist you further. Shipping charges are non-refundable.
Please return merchandise to:
Canadian Museum of Immigration at Pier 21
ATTN: GIFT SHOP
1055 Marginal Road
Halifax, NS
B3H 4P7
Delivery Policy
Most orders will take 2-3 business days to process (Monday to Friday). Orders submitted outside of business hours or on holidays will be processed the following business day.
Shipping rates will be calculated based on shipping address and will be sent via Canada Post.